Refund Policy

At Unicart, we strive to ensure you are fully satisfied with your purchase. If you’re not completely happy, our refund policy is here to assist.

**Eligibility for Refunds:**
- To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition as received.
- Requests for refunds must be made within 14 days of delivery.

**Non-Refundable Items:**
- Certain items may not be eligible for a refund, including perishable goods, personalized products, and items marked as non-returnable on the product page.

**Refund Process:**
1. **Initiate a Refund**: Contact our customer service team with your order number and reason for the return.
2. **Return Approval**: Once your request is reviewed, we will send you instructions for returning the item.
3. **Processing Refund**: After receiving and inspecting the returned item, we will process your refund. The refunded amount will be credited to your original payment method within 5-10 business days.

**Shipping Costs**:
- Shipping fees are non-refundable.
- For returns not due to a product defect or error on our part, you are responsible for covering return shipping costs.

**Damaged or Defective Items**:
If you received a damaged or defective item, please contact us within 48 hours of delivery for a full refund or exchange.

We’re here to help make your shopping experience enjoyable. If you have any questions or concerns about our refund policy, feel free to reach out to our customer support team.